Effective Date: July 9, 2025
Last Updated: July 9, 2025
Applies To: All orders placed on hovystore.com

Return & Refund Policy

Thank you for shopping at Hovystore! We want you to love every purchase. If you’re not completely satisfied, our Return & Refund Policy ensures a smooth and hassle-free experience.

Eligibility for Returns

  • Items must be returned within 30 days of delivery.
  • Items must be unused, unworn, unwashed, and in the same condition as received.
  • Items must include original tags, labels, and packaging.

Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Clearance or final sale items
  • Items marked as non-returnable on the product page

How to Initiate a Return

To start your return process, please follow these steps:

  1. Contact us at [email protected] with your order number and reason for return.
  2. We’ll provide detailed instructions to return your items.
  3. Securely pack the items and ship them using your preferred shipping carrier.

Return Shipping Fees

  • Customers are responsible for return shipping costs unless the return is due to an error on our part, such as damaged, defective, or incorrect items.
  • Original shipping fees are non-refundable.

Refund Process

  • Once we receive your returned item(s), we will inspect and notify you via email.
  • Approved refunds are processed within 5–7 business days to the original payment method.
  • Your bank or payment provider may take additional days to process and post the refund to your account.

Exchanges

We currently do not offer direct exchanges. For an exchange, please return the unwanted item and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Email us at [email protected] within 7 days of delivery.
  • Provide your order number and clear photos of the damaged or defective item.
  • We’ll promptly arrange a replacement or refund, covering all associated shipping costs.

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • Check your bank account or credit card statement.
  • Contact your financial institution.
  • If you still haven’t received your refund, contact us at [email protected].

Customer Support

For any questions or assistance regarding returns and refunds:

  • Email: [email protected]
  • Phone: +1 209-227-4072
  • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)

Thank you for choosing Hovystore. Your satisfaction is our priority!