Effective Date: July 9, 2025
Last Updated: July 9, 2025
Applies To: All orders placed on hovystore.com
Business Name: Hovystore
Address: 3424 Wilshire Blvd, Los Angeles, CA 90010, United States
Phone: +1 209-227-4072
Email: [email protected]
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)
Timezone: GMT -08:00 (Pacific Standard Time – Los Angeles)

1. Shipping Area

We ship exclusively to customers within the United States, including:

  • All 50 states
  • Washington D.C.

📦 International shipping is not available.

2. Flat-Rate Shipping Fee

All orders are shipped at a flat rate of $4.95 USD.

  • Shipping cost is the same regardless of order value, item count, size, or location.

3. Order Cut-off Time

Orders placed before 2:00 PM PST (GMT -08:00) from Monday to Friday will begin processing the same day. Orders placed after 2:00 PM or on weekends will be processed the next business day.

4. Handling Time (Processing Time)

Once your order is confirmed and payment is received, it enters our handling process.

  • Handling time: 1-2 business days
  • Fulfillment days: Monday through Friday

5. Transit Time (Carrier Delivery Time)

Once shipped, your order will be delivered by our carrier partners:

  • Transit time: 5-7 business days
  • Shipping days: Monday through Saturday
  • Carriers used: USPS, UPS Ground, or similar

📌 Note: Delivery during holidays or extreme weather conditions may take longer.

6. Estimated Total Delivery Time

Your order should arrive within a total of:

  • 6 to 9 business days

This includes:

  • 1-2 business days for handling
  • 5-7 business days for transit

7. Tracking & Notifications

Once your order ships, you’ll receive an email with:

  • Your tracking number
  • The carrier assigned
  • A direct link to view the shipping status

8. Delivery Details & Signature

  • No signature is required for delivery.
  • Orders may be delivered to mailrooms, porches, front desks, or secure locations.
  • For special delivery instructions, leave a note at checkout.

9. Delays & Disruptions

Weather events, high-volume periods, or carrier delays may impact transit time. If your package is significantly delayed, please contact our support team for assistance.

10. Lost or Damaged Packages

If your tracking shows “Delivered” but you didn’t receive the item:

  • Wait 24 hours
  • Check mailroom, neighbors, and side doors
  • Contact [email protected] within 3 days

For damaged packages:

  • Take clear photos of the box and item
  • Email us within 7 days of delivery
  • We’ll arrange a replacement or full refund

11. Contact Us

For any shipping-related questions, please reach out to our team:
📧 Email: [email protected]
📞 Phone: +1 209-227-4072